TIVALYREX Returns Policy

At TIVALYREX, we are committed to ensuring customer satisfaction with every purchase. Should you need to return an item, our policy outlines clear procedures to assist you.

Eligibility for Returns

Items can be returned within 30 days of delivery. To be eligible for a return, items must be:

• Unused and in the same condition that you received them.
• In the original packaging.
• Accompanied by a receipt or proof of purchase.

Non-returnable Goods

Several types of goods are exempt from being returned:

• Perishable items.
• Gift cards.
• Downloadable software products.
• Personal care items.

Process for Returns

To return an item, follow these steps:

1. Email our support team at [email protected] to initiate a return, including your order number and reason for return.
2. Wait for a return authorization and instructions on how to send your item back.
3. Ship the item back to the address provided by our support team.

Refunds

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 5-7 business days.

Late or Missing Refunds

If you haven’t received your refund yet:

• Check your bank account again.
• Contact your credit card company; it may take some time before your refund is officially posted.
• If you’ve done all of this and still have not received your refund, please contact us at [email protected].

Exchanges

If you need to exchange an item, email us at [email protected] for the fastest support and further instructions.

Shipping for Returns

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

We strive to process all returns and exchanges as swiftly and efficiently as possible to ensure your satisfaction with TIVALYREX.